A complete IT department for your Charlotte company, with no recruiting, training or turnover to manage. One team covers support, security, vendors and planning for a flat monthly fee.
Get a Free IT AssessmentHiring one IT person looks simple until you count the salary, benefits, software and every week they take off. Outsourced IT services replace that single point of failure with a team, usually for less money. When you outsource your IT, you get an outsourced IT department with people, tools and procedures already running.
IT outsourcing also spreads risk: when one technician is out, another picks up, and good outsourced IT services are judged on results rather than hours. If you already have an IT person, co-managed IT keeps them and adds depth. Smaller offices can begin with small business IT support, and single issues are handled by IT support services.
Want the core plan explained first? Start with managed IT services. Comparing companies? Our guide to choosing a managed IT provider in Charlotte shows what separates a good one.
A single IT employee means one person who knows the passwords, the vendors and the quirks of your network. When that person leaves or takes leave, the knowledge goes too.
An outsourced team keeps everything written down and always has someone available. Skills you would never hire full time, like security response, cloud migration or audit preparation, are part of the plan.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Charlotte office.
Everything an internal IT department handles each day: support requests, new hires, departures, devices and software, with nobody to recruit.
Employees have one place to ask for help instead of chasing the colleague who is good with computers. Every request is tracked so you can see what happened and how fast.
Devices are protected and patched, mail is filtered and backups are tested, all on a calendar rather than whenever someone has time.
The routine is identical every month. A short report shows what was blocked, patched and backed up, so you can see the work.
Internet carriers, phone providers, copier companies and software resellers all go through one team.
When the internet drops or a renewal comes due, your outsourced team makes the call, so you skip the hold music.
Quarterly reviews, a replacement schedule and an annual budget turn IT from a source of surprises into a plan.
You receive what a full-time IT manager would provide: replacement schedules, budgets, answers to client security questionnaires and guidance on larger decisions.
Plenty of shops can fix a laptop. These are the reasons Charlotte businesses give for choosing Cortex Charlotte and staying.
Our team knows which Uptown towers need paperwork before anyone enters the riser room, how summer storms and ice events affect server closets and how long it really takes to get from SouthPark to Lake Norman on I-77 at 5 p.m. That local knowledge means faster, calmer fixes.
Your network, devices and backups are watched day and night. Most issues are resolved before anyone notices, and when something needs your attention you get a plain explanation.
After a free assessment you get a per-user quote listing every included service. No hourly surprises, no unexpected after-hours charges and no fine print about what counts as extra.
From Uptown towers to office parks along I-77, I-85 and I-485, companies across the metro hand IT to one team with technicians nearby.
Banks, law firms and professional services in the Uptown towers share risers, badge systems and strict maintenance windows. Managed IT here means coordinating with building management, supporting Lynx and I-77 commuters and meeting the security standards financial clients expect.
Fintech startups, design firms and breweries in South End converted warehouses grow fast and rearrange often. Managed IT keeps onboarding repeatable, Wi-Fi strong in open spaces and guest networks separate.
Corporate offices, wealth managers and medical groups around Ballantyne handle sensitive financial and patient data. Managed IT adds encrypted devices, documented controls and backups that auditors accept.
Private banks, insurers and boutique firms in SouthPark expect discretion and fast support. Managed IT keeps client records protected and gives small teams the backing of a large IT department.
Research teams, technology companies and healthcare groups near the university run grant data and patient systems. Managed IT supplies access control, monitoring and documentation for reviewers.
Contractors, clinics and growing service firms north of the city often run lean teams across several sites. Managed IT keeps them connected and protected without a full-time hire.
Medical practices, retailers and small firms along the south and east edges depend on a handful of critical systems. Managed IT keeps them patched, backed up and supported.
Racing teams, suppliers and logistics firms in Concord run long seasons with traveling crews. Managed IT supports devices on the road and protects design and telemetry data.
Each option solves a different problem. Here is how they compare on cost, coverage and risk. For first-year numbers, see managed IT services vs in-house IT in Charlotte.
| Topic | Cortex Charlotte | In-House IT Hire | Break-Fix IT |
|---|---|---|---|
| Monthly cost | Flat fee, tools included | Salary, benefits & tools | Hourly invoices |
| Skills on hand | Help desk, security, cloud & network | One person’s strengths | Whoever is sent |
| Coverage | Every business day + 24/7 monitoring | Office hours, minus time off | Only when called |
| Recruiting & training | None | Months & ongoing cost | None |
| Documentation | Complete & yours | Often in one head | Rarely kept |
| Security | Monitored on a schedule | When time allows | After an incident |
| Scaling up | Add users to the plan | Another hire | More invoices |
| Getting started | 2 to 4 weeks | 2 to 3 months to hire | Same day |
Charlotte companies that outsource tend to see the same improvements first.
Help desk, security and cloud skills on call.
A flat fee replaces salary, benefits and tools.
Every system and login is documented and yours.
Upgrades and budgets mapped a year ahead.
Outsourcing looks different in each industry. These pages show how it works.
A complete IT team that respects confidentiality, deadlines and document systems.
Financial AdvisorsStrong security, audit-ready records and dependable systems for advisors and their clients.
Engineering FirmsPowerful workstations and large file transfers that never stall a deadline.
Medical PracticesPatient systems, imaging and scheduling supported with HIPAA in mind.
Our old provider answered tickets the next day. Now someone picks up right away and most problems are fixed on the first call. The weekly IT complaints in our office stopped.
We changed providers right before an audit and were nervous. Everything kept working through the three weeks it took, and every login was documented at the end.
Repairs used to arrive as separate invoices. Now it is one monthly amount, a short report and a conversation about upgrades before anything fails. Budgeting for IT takes minutes.
Your free assessment ends with a written summary and a per-user quote. If co-managed or lighter support fits better, we tell you on the first call. Then you decide.
Usually a flat monthly fee per user that includes tools, monitoring and support. For offices under 75 people that is generally well below one full-time hire; the pricing guide lists typical rates.
What an internal department would do: help desk, devices, accounts, security, backups, network, vendor calls and planning. Ownership of systems and passwords stays with you.
For most Charlotte offices under about 75 employees, yes. See managed IT and in-house IT in Charlotte for the full math.
No. Admin access, passwords and documentation stay with your company, and you approve major changes.
Then co-managed IT is usually the better match. Your person stays in charge with a team behind them.
Yes. Remote support handles most requests, and technicians visit offices around the Charlotte metro for hardware, cabling and setups.
With endpoint protection, mail filtering, multi-factor sign-in, scheduled patching, tested backups and a written incident plan.
Two to four weeks for most offices, with support moved over in stages so no one loses a working day.
Yes. Some offices start with IT support services and move to a full plan later.
Documentation, passwords and admin access are handed over without a fee for your own information.
Need something slightly different? These services cover the same ground from another angle.
A free assessment compares your current setup with a full outsourced plan.